Returns & Exchanges Policy

Returns

You have the right to request a return within 14 calendar days from the day you received your order, in accordance with applicable legislation.

The product being returned must:

• be in perfect condition
• be unworn and unused, beyond the necessary try-on
• not have been washed
• show no stains, damage, or odors
• have all original tags and labels attached
• be returned in its original packaging, where available

Size Exchange

If the size you selected doesn't fit, you can request an exchange, provided the desired size is available.

Because our collections are released in limited quantities, we recommend contacting us as soon as possible.

Shipping costs for size exchange returns are borne by the customer.

Refund

In case of withdrawal, the value of the products and the original delivery costs paid will be refunded, in accordance with applicable legislation.

The refund will be made using the same payment method used for the original transaction, after we receive and inspect the product.

Return shipping costs are borne by the customer, in accordance with applicable legislation and provided prior notice has been given.

Wrong or Defective Product

If you receive a wrong or defective product, please contact us as soon as possible.

In this case, return and replacement costs are covered by the brand and we will resolve the issue as quickly as possible.

Returns via BOX NOW

Returns can be made via BOX NOW, provided the return service is available for your order.

Before making any return, please contact us via email or Instagram so we can inform you about the process and provide the necessary instructions.

The customer is responsible for securely packaging the product during return.